Support
Email support@areawatcher.com and we will get back to you, usually within two business days. If something failed in the app, include what you were doing, roughly when, and the reference code the app showed, if any.
Service status:
Common questions
- I didn't get my sign-up or password reset code.
- Codes come from no-reply@areawatcher.com within a minute. Check your spam or junk folder, then tap "Resend code". Codes expire, so use the newest one.
- The app says to create my account in the Area Watcher app.
- Email accounts can only be created in the app on an iPhone, as protection against fake accounts. If the app cannot verify your device, use Sign in with Apple instead. If you use a VPN, turn it off while signing up.
- How do I cancel or change my subscription?
- On your iPhone: Settings → your name → Subscriptions → Area Watcher. You keep access until the end of the period you paid for. For refunds, use Apple's reportaproblem.apple.com.
- I bought a plan but the app doesn't show it.
- In the app, open the plans screen and tap Restore Purchases, signed in to the same Area Watcher account you bought it with.
- Who can see my search paths?
- Nobody else, unless you turn sharing on. See Your Privacy Choices.
- How do I delete my account?
- In the app: Settings → Account → Sign-in & Security → Delete account. Remember to cancel your subscription with Apple too.
- Is Area Watcher available outside the United States?
- Not at the moment.
Area Watcher is not an emergency service. If someone is in danger or missing, call 911.